If an issue does not seem to be affecting everyone, clearing the browser cache may help.
What does clearing a browser cache do?
- Improves Performance: Over time, cached files accumulate and can slow down browser performance. Clearing them frees up space and keeps the system running smoothly.
- Displays Updated Content: Browsers store older versions of websites to speed up loading times, which can prevent the display of the most current version. Clearing the cache ensures that the latest content is loaded.
- Fixes Loading Issues: Cached data may become outdated or corrupted, leading to loading errors or incorrect website displays. Clearing the cache helps resolve these problems.
Click here to watch a video on clearing a browser cache, or keep reading for written instructions.
Clearing a browser cache
To clear a browser cache in Chrome:
- Open up a new tab in Chrome and close all other tabs
- Open the three-dot menu in the top right corner of Chrome
- Select "History"
- In the new pop-up menu, select "History"
This will open up the history tab. From there, select the "Delete browsing data" option on the left.
To finish clearing the browser cache:
- Select "Advanced" at the top
- Set the time range to "All time"
- Mark the checkboxes "Cookies and other site data" and "Cached images and files"
- Select the "Delete data" button to clear the browser cache
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